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Committed to Client Satisfaction
Infra-red Analyzers is committed to the highest
standards of professional thermography and customer sevice.
 
Here's how our customers rate our service when they receive their test results:
 
The quality & thoroughness of the on-site service?  
Was the service scheduled to meet your needs?  
Were we prompt, professional and courteous?  
The quality and accuracy of your final report?  
The usefulness and value of your infrared survey?  
Overall, what is your impression of the services provided by Infra-red Analyzers?  

 

  = Poor
  = Fair
  = Good
  = Excellent
  = Outstanding
A few of the testimonials we've received from our many satisfied clients:

“..a great job..” 

“I just wanted to let you know what a great company you have. Your employees are very knowledgeable and your reports have always been very professional. You guys do a great job and it has always been a pleasure dealing with you.”

C.P., Maintenance Manager, New York


“..I recommend you to colleagues..”

“Your thermographer was very helpful. The scan sees hot points we wouldn’t know about until they blew. It allows us to plan a scheduled outage for repairs. I recommend you to colleagues.”

W.L., Maintenance Manager, Vermont


“..I can't say enough good about the thoroughness and professionalism of your thermographer..”

“Just a note to let you know that the scan we had done on our house on 11/18 was a very pleasant and enlightening experience. I can't say enough good about the thoroughness and professionalism of your thermographer...Even though we found deficits of insulation in some of the walls, and that was disappointing, the overall experience was a positive one due to the way he related to me as a client and homeowner. He took the time to explain every step, answer every question, and showed respect for me and for our home. Please thank him for us again when you see him or talk to him.”

R.M. and D.M., Homeowners, Massachusetts


“..our roofing contractor...was amazed at the accuracy of the scan..”

“Thank you for helping us out with our re-roofing project. I’ve talked with our roofing contractor and he said that he was amazed at the accuracy of the scan. The difference between wet and dry insulation was always within a few inches of the lines that were painted on the roof. He also said that the project would have been much more expensive if he had removed the entire roof system instead of the few relatively small areas that were pinpointed with the Infra-red Survey.

“Surveying our roof with Infra-red Analyzers was a great move. It’s amazing how much money can be saved using this type of service. Conservatively, we saved over $311,000 on our roofing project.”

E.B., CEO, Vermont


“..as much as $200,000 total loss...of revenue was avoided..”

“I have just received my Infra-red Thermographic Inspection results, and by using the data enclosed, I was able to take immediate action to repair a serious problem that would have gone unnoticed until a total failure of an extremely high energy circuit occurred. This type of failure has happened in the past and I know personally the extent of damage that can result.

“Based on past experience, in my opinion, this type of failure could have cost our company as much as $200,000 total loss. However, because of the excellent job done by your Certified Thermographer...all this damage and loss of revenue was avoided.”

D.P., Chief Electrician, Massachusetts


“..the services...were superb..”

“The thermographic services provided by Infra-red Analyzers' staff were superb. Rick Ransom, our thermographer, was very informative and detailed in his identification of electrical deficiencies. We were able to complete our electrical survey in one day and the report submitted was very professional and easy to interpret.”

R.B., Facility Engineer, Massachusetts


“..past inspections conducted by other thermograph technicians did not compare with the service and quality provided by Infra-red Analyzers..”

“I would like to thank...Infra-red Analyzers, Inc. for providing us with the highest level of quality service, and for their outstanding follow up on the documentation report. [The thermographer] was very knowledgeable and completed a thorough inspection in a timely manner. The past inspections conducted by other thermograph technicians did not compare with the service and quality provided by Infra-red Analyzers. They are very committed to customer satisfaction and I look forward to working with them on future inspections.”

M.P., Maintenance Supervisor, Massachusetts


“..you can't beat the convenience and financial benefits. Everyone should do this on an annual basis..”

“In my trade, especially with the new OSHA regs and the hazards of electrical equipment, the opportunity to scan live, energized, systems..finding the hot spots--you can't beat the benefit financially, and the convenience. Everyone should be doing this on an annual basis. The report is easy and clear. You guys provide an awesome, awesome service.”

R.T., Electrician, Connecticut


“..Rest assured, we will call you again!..”

“The report helped us to make the decision to put on a new roof, it was very helpful. Rest assured, we will call you again!”

A.B., Roofing Consultant, Connecticut


“You found equipment that was...costing us money that we didn’t know about...”

“You found equipment that was failing, things that had been costing us money that we didn’t know about. Thanks to the infrared scan, we were able to get it fixed before the equipment failed completely. The thermographer also found a problem with the Mass. Electric Transformer that they are now getting fixed.”

P.D., Facility Manager, Massachusetts


“..We were very impressed with the report..”

“The scan went very well. We were very impressed with the report. We will call again.”

B.B., Roofing Contractor, Connecticut


“We’ve had less downtime...”

“The most useful aspect of the report is the photos and layout - very concise and clear identification of problems. We’ve had less downtime since this program [of regular electrical inspections by Infra-red Analyzers] has been implemented.”

D.N., Facility Engineer, Massachusetts


“..Everything went great..”

“Everything went great. We will always call you for roof scanning.”

J.V., Roofing Contractor, Connecticut


“...The report is straightforward and concise...”

“The service has a very low impact on the operation of our business. The report is straightforward and concise, so we can go right out and fix the issues. I’d be interested in learning about the other services you offer for our facility.”

C.C., Electrician, New York


“..report was perfect..”

“The report was perfect. We will call you the next time we need a scan.”

M.M., Roofing Contractor, Massachusetts


“We’re very happy with the service...”

“We’ve been using your services for years. Each year there is a reduction in the number and severity of issues. We’re very happy with the service.”

C.G., Maintenance Supervisor, Massachusetts


“..I recommend you all the time..”

“Everything went perfect, I recommend you all the time, so I keep your card hung up on my wall!”

R.C., Roofing Contractor, New York


“Two issues were found in critical areas that could have been a life or death situation...”

“Thanks to your service, we are able to plan repairs on equipment that we didn’t even know had problems. We can plan shutdowns when it’s convenient for us instead of equipment shutting down unexpectedly. Two issues were found in critical areas that could have been a life or death situation if they had shutdown without provisions ready.”

D.C., Facility Engineer, Massachusetts


“..scan [showed] that the leak is coming from the HVAC unit, not from the roof..”

“The scan went well and was helpful by showing that the leak is coming from the HVAC unit, not from the roof.”

P.R., Roofing Contractor, Massachusetts


“We’ve gotten our money back many times over...”

“The scan found insulators that were broken down and leaking high voltage. This issue usually causes pole fires. We were able to fix these issues immediately….The whole program works well for us. One problem can cause an outage. A power outage, especially in winter and at night, can cost a lot more than the cost of the scan. We’ve gotten our money back many times over.”

H.B., Electrical Utility Manager, Vermont


“..your prices are very reasonable..”

“You guys are wonderful, everything you do for us is wonderful, and your prices are very reasonable.”

P.D., Roofing Contractor, New York


“..The thermographer was very informative..”

“You always give us 'constructive comments' along with the pictures & priority codes to help us make the repairs needed. The pictures give us a view of what the equipment looks like normally and then with infrared. The thermographer was very informative; he explained what was being seen through the camera.”

K.T., Facility Engineer, Rhode Island


“..we will call you again..”

“The scan went very well, we will call you again when we need another.”

C.R., Roofing Contractor, Vermont


“..there’s no downtime to do the testing, and less downtime required to fix the problems..”

“We do not have to shutdown for you to do the test. Since you can show us exactly where the problems are, we don’t have to waste extra time trying to find them. So there’s no downtime to do the testing, and less downtime required to fix the problems.”

J.T., Facility Manager, Massachusetts


“..your company is great..”

“I always like to use you guys. I like your staff, think your company is great, and I'll never go anywhere else. I refer people to you folks all the time.”

L.R., Roofing Contractor, Rhode Island


“..we can generate a maintenance order from [your documentation] to get the work done..”

“The documentation is detailed; we can generate a maintenance order from it to get the work done. The priority coding lets us determine what needs to get repaired immediately, versus problems that can be scheduled to meet the needs of our customers. We’ve debated getting our own camera but we like having a third party responsible for generating the report. If we did it ourselves, other priorities might get in the way of completing the report.”

M.H., Facility Manager, Massachusetts


“..The IR scan was helpful in demonstrating the extent of moisture saturation..”

“Everything went very well and I have another job that I'd like you folks to scan, too. The IR scan was helpful in demonstrating the extent of moisture saturation...”

B.S., Roofing Contractor, New York


“We were able to...schedule a plant shutdown for repairs at our convenience..”

“We were able to locate an overheating problem with the main transformers coming onto our property. This allowed us to schedule a plant shutdown for repairs at our convenience, rather than the equipment failing and causing a surprise shutdown.”

M.T., Electrician, Massachusetts


“..scan...was very helpful in locating the problem areas in the roof..”

“The scan went very well and was very helpful in locating the problem areas in the roof.”

R.B., Roofing Contractor, New York


“We loved the report. The information is outstanding...”

“We loved the report. The information is outstanding...images were great...makes the report idiot proof.”

M.G., Facility Engineer, New York


“We look forward to you coming every year. Your service is a major part of our maintenance program...”

“We look forward to you coming every year. Your service is a major part of our maintenance program. As soon as we receive the report we take it right out and get the repairs made.”

J.K., Maintenance Supervisor, Massachusetts

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